Prevention and wellbeing · Newcastle upon Tyne

Ophelia House

City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA

CQC: no overall rating shownActive source record

Official source record

MAKE YOUR VISIT EASIER

Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

City GateGallowgateNewcastle Upon TyneNE1 4PA

Find on a map

Contact the service

Use the official contact page.

Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Newcastle St JamesBus stop · W-BoundAbout under 100 m in a straight line
Newcastle St JamesBus stop · E-BoundAbout under 100 m in a straight line
St James BoulevardBus stop · SW-BoundAbout under 100 m in a straight line
St James (Tyne and Wear Metro Station)Metro stationAbout under 100 m in a straight line
Monument (Tyne and Wear Metro Station)Metro stationAbout 500 m in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

The Gate Car ParkMapped car parkAbout 100 m in a straight line
Q Park Stowell StreetMapped car park · Q-ParkAbout 100 m in a straight line
Friars Car ParkMapped car park · Newcastle City CouncilAbout 200 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Ophelia House

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Ophelia House?

No overall CQC rating is available on this profile. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Prevention and wellbeing
Local authority area: Newcastle upon Tyne
Funding information: Confirm directly with the provider
Registered provider: Phoenix House
CQC identifier: 1-18033008052

Registered specialisms

Substance misuse problems

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

No rating details are present for this record in the published ratings extract. This is not a negative rating. Follow the official record for any newer reports or information.