Prevention and wellbeing · Wirral

Birchwood @ Kaleidoscope House

Broad Lane, Heswall, Wirral, CH60 9JY

CQC: GoodActive source record

Official source record

MAKE YOUR VISIT EASIER

Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

Broad Lane, HeswallWirralCH60 9JY

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Contact the service

Use the official contact page.

Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

Confirm today’s hours directly. Reception, telephone and individual clinic hours can differ.

Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Banks RoadBus stop · oppositeAbout 100 m in a straight line
Banks RoadBus stop · adjacent toAbout 100 m in a straight line
Gulls WayBus stop · oppositeAbout 300 m in a straight line
Heswall Rail StationRail stationAbout 3.0 km in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Heswall, Banks RoadMapped car parkAbout 300 m in a straight line
Upper Mount AvenueMapped car parkAbout 1.3 km in a straight line
Riverbank RoadMapped car parkAbout 1.4 km in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

Tick off questions as you prepare. Your ticks stay on this page and are cleared when you leave or reload.

General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Birchwood @ Kaleidoscope House

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Birchwood @ Kaleidoscope House?

The recorded overall CQC rating is “Good”, dated 22 May 2026. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Prevention and wellbeing
Local authority area: Wirral
Funding information: Confirm directly with the provider
Registered provider: Kaleidoscope Project
CQC identifier: 1-15791647514

Registered specialisms

Caring for adults under 65 yrs
Caring for adults over 65 yrs
Substance misuse problems

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Safe	Good	22 May 2026
Effective	Good	22 May 2026
Caring	Good	22 May 2026
Responsive	Good	22 May 2026
Well-led	Good	22 May 2026
Overall	Good	22 May 2026

Ratings for specific services and population groups (12)

Assessment	Rating	Published
Residential substance misuse services Effective	Good	22 May 2026
Residential substance misuse services Responsive	Good	22 May 2026
Residential substance misuse services Overall	Good	22 May 2026
Residential substance misuse services Caring	Good	22 May 2026
Residential substance misuse services Well-led	Good	22 May 2026
Residential substance misuse services Safe	Good	22 May 2026
Substance misuse services Safe	Good · inherited	2 December 2019
Substance misuse services Effective	Good · inherited	2 December 2019
Substance misuse services Caring	Good · inherited	2 December 2019
Substance misuse services Responsive	Good · inherited	2 December 2019
Substance misuse services Well-led	Good · inherited	2 December 2019
Substance misuse services Overall	Good · inherited	2 December 2019