Mental health · Sandwell

Cygnet Community Services West Midlands

Regional Office Heathers, Grout Street, West Bromwich, West Midlands, B70 0HD

CQC: GoodActive source record

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Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

Regional Office HeathersGrout StreetWest BromwichWest MidlandsB70 0HD

Find on a map

Contact the service

01217962731 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Accessibility and facilities

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Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Farley ParkBus stop · adjacent toAbout under 100 m in a straight line
Farley ParkBus stop · oppositeAbout 100 m in a straight line
Whitgreave StreetBus stop · oppositeAbout 200 m in a straight line
Great Bridge (West Midlands Metro)Metro stationAbout 1.2 km in a straight line
Horseley Road (West Midlands Metro)Metro stationAbout 1.3 km in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Whitehall Road Long StayMapped car park · Sandwell MBCAbout 700 m in a straight line
Slater Street SurgeryMapped car parkAbout 700 m in a straight line
Muscles Health & Fitness CenterMapped car parkAbout 800 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Cygnet Community Services West Midlands

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01217962731 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Cygnet Community Services West Midlands?

The recorded overall CQC rating is “Good”, dated 20 October 2017. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Mental health
Local authority area: Sandwell
Funding information: Confirm directly with the provider
Registered provider: Cygnet Behavioural Health Limited
Telephone in source record: 01217962731
CQC identifier: 1-2542305795

Registered specialisms

Caring for adults under 65 yrs
Mental health conditions
Caring for adults over 65 yrs

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Safe	Good	20 October 2017
Effective	Good	20 October 2017
Caring	Good	20 October 2017
Responsive	Good	20 October 2017
Well-led	Good	20 October 2017
Overall	Good	20 October 2017

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Long stay or rehabilitation mental health wards for working age adults Safe	Good	20 October 2017
Long stay or rehabilitation mental health wards for working age adults Effective	Good	20 October 2017
Long stay or rehabilitation mental health wards for working age adults Caring	Good	20 October 2017
Long stay or rehabilitation mental health wards for working age adults Responsive	Good	20 October 2017
Long stay or rehabilitation mental health wards for working age adults Well-led	Good	20 October 2017
Long stay or rehabilitation mental health wards for working age adults Overall	Good	20 October 2017