Hospitals · Dacorum
Hemel Hempstead General Hospital
Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4AD
Active source record
MAKE YOUR VISIT EASIER
Contact, travel and your visit
Plan around the exact appointment location. The registered address can differ from the entrance or department you need.
Contact the service
01442213141Website and contact optionsNo verified public email address is included in this directory record. Use the service’s published contact route.
Opening and appointment times
Confirm today’s hours directly. Reception, telephone and individual clinic hours can differ.
Check current timesAccessibility and facilities
Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.
Ask about access arrangementsNearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.
Nearby transport stops
- HospitalBus stop · outsideAbout 200 m in a straight line
- MarlowesBus stop · Stop LAbout 300 m in a straight line
- MarlowesBus stop · Stop KAbout 300 m in a straight line
- Hemel Hempstead Rail StationRail station entrance · entranceAbout 1.8 km in a straight line
- Apsley Rail StationRail station entrance · entranceAbout 2.1 km in a straight line
Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.
DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.
Mapped parking nearby
- MarlowesMapped car parkAbout 300 m in a straight line
- Hillfield Road Multi-StoreyMapped car park · NCPAbout 300 m in a straight line
- AsdaMapped car parkAbout 400 m in a straight line
These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.
© OpenStreetMap contributors · 9 September 2026 · ODbL. Data and coverage.
Published parking and facility figures
Historical hospital reporting. These figures do not establish current parking tariffs or available spaces.
2024/25 hospital site
Reported designated disabled parking spaces
37 spaces37 spaces was reported for “Reported designated disabled parking spaces”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported designated disabled parking spaces
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Historical average hourly visitor parking charge
2.6 GBP per hour2.6 GBP per hour was reported for “Historical average hourly visitor parking charge”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Historical average hourly visitor parking charge
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital. Publisher average hourly charge is the price of a three-hour stay divided by three; aggregated sites can report the highest site charge. It is not today’s tariff.
Estates Returns Information Collection · Coverage and method
Explore 1 additional measures
2024/25 hospital site
Reported parking spaces, all users
490 spaces490 spaces was reported for “Reported parking spaces, all users”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported parking spaces, all users
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital.
Estates Returns Information Collection · Coverage and method
What to expect and prepare
General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.
Questions about visiting Hemel Hempstead General Hospital
What are the opening and visiting times?
Verified opening hours are not included in this directory record. Check the service’s website or call 01442213141 before travelling. Individual wards can have different visiting arrangements.
Do I need an appointment or referral?
Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.
Can I park here, and is there accessible parking?
Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.
How can I arrange help with access or communication?
Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.
What can I learn about Hemel Hempstead General Hospital?
The recorded overall CQC rating is “Requires improvement”, dated 17 June 2020. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.
UNDERSTAND YOUR OPTIONS
Care and access: the published picture
Start with the topics that matter to you. Each card explains one published measure; the date and reporting group show what it covers.
Hospital environment: PLACE assessments
Assessments of the hospital environment, separate from clinical outcomes.
2025 hospital site
Cleanliness assessment
98.8%98.8% was reported for “Cleanliness assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.
Definition and source
Published measure: Cleanliness assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
2025 hospital site
Combined Food assessment
Not applicableThis measure does not apply to this record.
Definition and source
Published measure: Combined Food assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
2025 hospital site
Condition Appearance and Maintenance assessment
93.8%93.8% was reported for “Condition Appearance and Maintenance assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.
Definition and source
Published measure: Condition Appearance and Maintenance assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
Explore 5 additional measures
2025 hospital site
Dementia assessment
69.7%69.7% was reported for “Dementia assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.
Definition and source
Published measure: Dementia assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
2025 hospital site
Disability assessment
69.8%69.8% was reported for “Disability assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.
Definition and source
Published measure: Disability assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
2025 hospital site
Organisation Food assessment
Not applicableThis measure does not apply to this record.
Definition and source
Published measure: Organisation Food assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
2025 hospital site
Privacy, Dignity and Wellbeing assessment
81.4%81.4% was reported for “Privacy, Dignity and Wellbeing assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.
Definition and source
Published measure: Privacy, Dignity and Wellbeing assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
2025 hospital site
Ward Food assessment
Not applicableThis measure does not apply to this record.
Definition and source
Published measure: Ward Food assessment
2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.
PLACE: hospital environment assessments · Coverage and method
Hospital estate, parking and facilities
Reported estate and practical facilities information for this hospital site.
2024/25 hospital site
Reported designated disabled parking spaces
37 spaces37 spaces was reported for “Reported designated disabled parking spaces”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported designated disabled parking spaces
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Reported electric vehicle charging points
0 points0 points was reported for “Reported electric vehicle charging points”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported electric vehicle charging points
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Reported gross internal floor area
28,242 m²28,242 m² was reported for “Reported gross internal floor area”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported gross internal floor area
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST.
Estates Returns Information Collection · Coverage and method
Explore 9 additional measures
2024/25 hospital site
Estimated high-risk maintenance backlog
1,132,097 GBP1,132,097 GBP was reported for “Estimated high-risk maintenance backlog”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Estimated high-risk maintenance backlog
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Historical average hourly visitor parking charge
2.6 GBP per hour2.6 GBP per hour was reported for “Historical average hourly visitor parking charge”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Historical average hourly visitor parking charge
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital. Publisher average hourly charge is the price of a three-hour stay divided by three; aggregated sites can report the highest site charge. It is not today’s tariff.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Reported isolation rooms
0 rooms0 rooms was reported for “Reported isolation rooms”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported isolation rooms
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Estimated low-risk maintenance backlog
38,838,063 GBP38,838,063 GBP was reported for “Estimated low-risk maintenance backlog”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Estimated low-risk maintenance backlog
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Estimated moderate-risk maintenance backlog
11,939,747 GBP11,939,747 GBP was reported for “Estimated moderate-risk maintenance backlog”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Estimated moderate-risk maintenance backlog
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Reported parking spaces, all users
490 spaces490 spaces was reported for “Reported parking spaces, all users”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Reported parking spaces, all users
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Estimated significant-risk maintenance backlog
13,538,404 GBP13,538,404 GBP was reported for “Estimated significant-risk maintenance backlog”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Estimated significant-risk maintenance backlog
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Single patient bedrooms with en-suite facilities
5 rooms5 rooms was reported for “Single patient bedrooms with en-suite facilities”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Single patient bedrooms with en-suite facilities
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST.
Estates Returns Information Collection · Coverage and method
2024/25 hospital site
Single patient bedrooms without en-suite facilities
7 rooms7 rooms was reported for “Single patient bedrooms without en-suite facilities”. Trust-submitted estate return for 1 April 2024–31 March 2025.
Definition and source
Published measure: Single patient bedrooms without en-suite facilities
Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HEMEL HEMPSTEAD GENERAL HOSPITAL (RWG08); WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST.
Estates Returns Information Collection · Coverage and method
About this service
- Recorded care types
- Hospitals, Urgent care services, Maternity and women’s health
- Local authority area
- Dacorum
- Funding information
- NHS organisation — confirm the service’s funding
- Registered provider
- West Hertfordshire Teaching Hospitals NHS Trust
- Telephone in source record
- 01442213141
- NHS organisation code
- RWG08
- CQC identifier
- RWG08
Registered specialisms
- Services for everyone
These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.
CQC inspection evidence
Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.
| Assessment | Rating | Published |
|---|---|---|
| Well-led | Requires improvement | 17 June 2020 |
| Overall | Requires improvement | 17 June 2020 |
| Safe | Requires improvement | 17 June 2020 |
| Responsive | Good | 17 June 2020 |
| Effective | Good | 17 June 2020 |
| Caring | Good | 17 June 2020 |
Ratings for specific services and population groups (20)
| Assessment | Rating | Published |
|---|---|---|
| Outpatients and diagnostic imaging Effective | Insufficient evidence to rate | 10 January 2018 |
| End of life care Safe | Insufficient evidence to rate | 1 March 2017 |
| End of life care Overall | Insufficient evidence to rate | 1 March 2017 |
| Outpatients and diagnostic imaging Safe | Requires improvement | 10 January 2018 |
| Medical care (including older people's care) Safe | Requires improvement | 17 June 2020 |
| Medical care (including older people's care) Well-led | Requires improvement | 17 June 2020 |
| Medical care (including older people's care) Overall | Requires improvement | 17 June 2020 |
| Urgent and emergency services Safe | Requires improvement | 17 June 2020 |
| Outpatients and diagnostic imaging Caring | Good | 10 January 2018 |
| Outpatients and diagnostic imaging Responsive | Good | 10 January 2018 |
| Outpatients and diagnostic imaging Well-led | Good | 10 January 2018 |
| Outpatients and diagnostic imaging Overall | Good | 10 January 2018 |
| Urgent and emergency services Responsive | Good | 17 June 2020 |
| Urgent and emergency services Well-led | Good | 17 June 2020 |
| Urgent and emergency services Overall | Good | 17 June 2020 |
| Urgent and emergency services Effective | Good | 17 June 2020 |
| Urgent and emergency services Caring | Good | 17 June 2020 |
| Medical care (including older people's care) Responsive | Good | 17 June 2020 |
| Medical care (including older people's care) Effective | Good | 17 June 2020 |
| Medical care (including older people's care) Caring | Good | 17 June 2020 |
Regulated activities
- Assessment or medical treatment for persons detained under the Mental Health Act 1983
- Diagnostic and screening procedures
- Maternity and midwifery services
- Treatment of disease, disorder or injury
Connected organisations and services
- West Hertfordshire Teaching Hospitals NHS TrustRegistered provider
Sources and coverage
- Care Quality Commission registerDirectory: 9 September 2026; detailed register: 1 September 2026 · Retrieved 10 September 2026
- PLACE: hospital environment assessments2025 · Retrieved 10 September 2026
Joined using the official reporting organisation code. Measures keep their source reporting level.
- Estates Returns Information Collection2024/25 · Retrieved 10 September 2026
Joined using the official reporting organisation code. Measures keep their source reporting level.
Source changes may take time to appear here. Suggest a correction · Represent this provider