Hospices and palliative care · County Durham

Butterwick Hospice

Woodhouse Lane, Bishop Auckland, County Durham, DL14 6JU

CQC: InadequateActive source record

Visit provider website Official source record

MAKE YOUR VISIT EASIER

Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

Woodhouse LaneBishop AucklandCounty DurhamDL14 6JU

Find on a map

Contact the service

01388603003 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

Confirm today’s hours directly. Reception, telephone and individual clinic hours can differ.

Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Irvin AvenueBus stop · N-boundAbout under 100 m in a straight line
Irvin AvenueBus stop · S-boundAbout 100 m in a straight line
St Marys RC ChurchBus stop · W-boundAbout 100 m in a straight line
Bishop Auckland West Weardale Rail StationRail station entrance · Main EntranceAbout 700 m in a straight line
Bishop Auckland Rail StationRail stationAbout 900 m in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Disabled ParkingMapped car parkAbout 200 m in a straight line
South Terrace Car ParkMapped car parkAbout 1.3 km in a straight line
Kingsway Short Stay Car ParkMapped car park · Durham County CouncilAbout 1.4 km in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

Tick off questions as you prepare. Your ticks stay on this page and are cleared when you leave or reload.

General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Butterwick Hospice

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01388603003 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Butterwick Hospice?

The recorded overall CQC rating is “Inadequate”, dated 5 May 2022. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Homecare, Hospices and palliative care
Local authority area: County Durham
Funding information: Confirm directly with the provider
Registered provider: Butterwick Limited
Telephone in source record: 01388603003
CQC identifier: 1-113000544

Registered specialisms

Caring for adults under 65 yrs
Caring for adults over 65 yrs

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Safe	Inadequate	5 May 2022
Effective	Inadequate	5 May 2022
Well-led	Inadequate	5 May 2022
Overall	Inadequate	5 May 2022
Responsive	Requires improvement	5 May 2022
Caring	Good	5 May 2022

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Hospice services for adults Safe	Inadequate	5 May 2022
Hospice services for adults Effective	Inadequate	5 May 2022
Hospice services for adults Well-led	Inadequate	5 May 2022
Hospice services for adults Overall	Inadequate	5 May 2022
Hospice services for adults Responsive	Requires improvement	5 May 2022
Hospice services for adults Caring	Good	5 May 2022