Homecare · Colchester

OFFICE

21a North Hill, Colchester, CO1 1EG

CQC: InadequateActive source record

Official source record

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Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

21a North HillColchesterCO1 1EG

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Contact the service

01206580692 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Accessibility and facilities

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Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

MiddleboroughBus stop · Park and RideAbout under 100 m in a straight line
MiddleboroughBus stop · S-boundAbout under 100 m in a straight line
MiddleboroughBus stop · N-boundAbout 100 m in a straight line
Colchester City Rail StationRail station entrance · entranceAbout 800 m in a straight line
Colchester Rail StationRail station entrance · south entranceAbout 900 m in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Colchester High StreetMapped car park · Q-ParkAbout 200 m in a straight line
St. Mary's Medium StayMapped car park · Colchester City CouncilAbout 400 m in a straight line
St. JohnsMapped car park · Colchester City CouncilAbout 600 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting OFFICE

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01206580692 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about OFFICE?

The recorded overall CQC rating is “Inadequate”, dated 17 August 2023. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Homecare
Local authority area: Colchester
Funding information: Confirm directly with the provider
Registered provider: Golden Hands Home Care Ltd
Telephone in source record: 01206580692
NHS organisation code: VN820
CQC identifier: 1-3538945450

Registered specialisms

Sensory impairments
Caring for adults under 65 yrs
Dementia
Learning disabilities
Mental health conditions
Caring for adults over 65 yrs
Physical disabilities

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Responsive	Inadequate	17 August 2023
Well-led	Inadequate	17 August 2023
Overall	Inadequate	17 August 2023
Safe	Requires improvement	17 August 2023
Effective	Requires improvement	17 August 2023
Caring	Requires improvement	17 August 2023