Homecare · County Durham

New Vision Care Services

3 Middle Chare, Chester Le Street, DH3 3QD

CQC: GoodActive source record

Official source record

MAKE YOUR VISIT EASIER

Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

3 Middle ChareChester Le StreetDH3 3QD

Find on a map

Contact the service

01913664386 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Lambton Arms PHBus stop · S-boundAbout under 100 m in a straight line
Lambton Arms PHBus stop · N-boundAbout under 100 m in a straight line
Church Chare schoolsBus stop · E-boundAbout 100 m in a straight line
Station RoadRail station entranceAbout 300 m in a straight line
Chester-le-Street Rail StationRail stationAbout 300 m in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Middle Chare Pay & Display Car Park - Short StayMapped car parkAbout under 100 m in a straight line
Middle Chare Pay & Display Car Park - Short StayMapped car parkAbout under 100 m in a straight line
Foundry Lane Pay & Display Car Park - Long StayMapped car park · Durham County CouncilAbout 100 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

Tick off questions as you prepare. Your ticks stay on this page and are cleared when you leave or reload.

General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting New Vision Care Services

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01913664386 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about New Vision Care Services?

The recorded overall CQC rating is “Good”, dated 14 January 2026. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Homecare
Local authority area: County Durham
Funding information: Confirm directly with the provider
Registered provider: New Vision Care Services Limited
Telephone in source record: 01913664386
NHS organisation code: VND99
CQC identifier: 1-6692340388

Registered specialisms

Caring for children (0 - 18yrs)
Sensory impairments
Caring for adults under 65 yrs
Dementia
Learning disabilities
Mental health conditions
Caring for adults over 65 yrs
Physical disabilities

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Safe	Good	14 January 2026
Effective	Good	14 January 2026
Caring	Good	14 January 2026
Responsive	Good	14 January 2026
Well-led	Good	14 January 2026
Overall	Good	14 January 2026

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Homecare Well-led	Good	14 January 2026
Homecare Effective	Good	14 January 2026
Homecare Overall	Good	14 January 2026
Homecare Safe	Good	14 January 2026
Homecare Caring	Good	14 January 2026
Homecare Responsive	Good	14 January 2026