Homecare · Gateshead

Hales Group Limited - North East

Hypoint, Saltmeadows Road, Gateshead, NE8 3AH

CQC: no overall rating shownActive source record

Visit provider website Official source record

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Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

HypointSaltmeadows RoadGatesheadNE8 3AH

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Contact the service

01917371112 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Accessibility and facilities

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Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Saltmeadows Industrial EstateBus stop · SE-BoundAbout 100 m in a straight line
Saltmeadows Industrial EstateBus stop · N-BoundAbout 100 m in a straight line
Saltmeadows Road-Deptford RoadBus stop · SE-BoundAbout 200 m in a straight line
Gateshead Stadium (Tyne and Wear Metro Station)Metro stationAbout 900 m in a straight line
Gateshead (Tyne and Wear Metro Station)Metro stationAbout 1.2 km in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Visitors ParkingMapped car parkAbout 300 m in a straight line
Quarryfield Road Car ParkMapped car park · Gateshead CouncilAbout 500 m in a straight line
The Quays Multi Storey Car ParkMapped car parkAbout 500 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Hales Group Limited - North East

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01917371112 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Hales Group Limited - North East?

No overall CQC rating is available on this profile. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Homecare, Supported living
Local authority area: Gateshead
Funding information: Confirm directly with the provider
Registered provider: Hales Group Limited
Telephone in source record: 01917371112
NHS organisation code: VNGKX
CQC identifier: 1-9252143139

Registered specialisms

Caring for children (0 - 18yrs)
Sensory impairments
Caring for adults under 65 yrs
Dementia
Learning disabilities
Mental health conditions
Caring for adults over 65 yrs
Substance misuse problems
Eating disorders
Physical disabilities

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Effective	Not Rated	Not published
Caring	Not Rated	Not published
Responsive	Not Rated	Not published
Overall	Not Rated	Not published
Safe	Not Rated	Not published
Well-led	Not Rated	Not published

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Homecare Well-led	Good	16 January 2026
Homecare Effective	Good	16 January 2026
Homecare Overall	Good	16 January 2026
Homecare Safe	Good	16 January 2026
Homecare Caring	Good	16 January 2026
Homecare Responsive	Good	16 January 2026