Homecare · Newcastle upon Tyne

Hales Group Limited - Newcastle

128 Maling Exchange, Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 2HL

CQC: no overall rating shownActive source record

Visit provider website Official source record

MAKE YOUR VISIT EASIER

Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

128 Maling Exchange, Hoults YardWalker RoadNewcastle Upon TyneNE6 2HL

Find on a map

Contact the service

01918163614 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

Confirm today’s hours directly. Reception, telephone and individual clinic hours can differ.

Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Walker Road-Hawick CrescentBus stop · SE-BoundAbout under 100 m in a straight line
Walker Road-Hawick CrescentBus stop · NW-BoundAbout 100 m in a straight line
Bolam Way-Brinkburn StreetBus stop · S-BoundAbout 200 m in a straight line
Byker (Tyne and Wear Metro Station)Metro stationAbout 700 m in a straight line
Gateshead Stadium (Tyne and Wear Metro Station)Metro stationAbout 1.4 km in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Visitors ParkingMapped car parkAbout 500 m in a straight line
East End Pool and Library Car ParkMapped car parkAbout 800 m in a straight line
The Quays Multi Storey Car ParkMapped car parkAbout 900 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

Tick off questions as you prepare. Your ticks stay on this page and are cleared when you leave or reload.

General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Hales Group Limited - Newcastle

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01918163614 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Hales Group Limited - Newcastle?

No overall CQC rating is available on this profile. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Homecare, Supported living
Local authority area: Newcastle upon Tyne
Funding information: Confirm directly with the provider
Registered provider: Hales Group Limited
Telephone in source record: 01918163614
NHS organisation code: VNNYD
CQC identifier: 1-14630762613

Registered specialisms

Caring for children (0 - 18yrs)
Sensory impairments
Caring for adults under 65 yrs
Dementia
Learning disabilities
Mental health conditions
Caring for adults over 65 yrs
Substance misuse problems
Eating disorders
Physical disabilities

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Effective	Not Rated	Not published
Well-led	Not Rated	Not published
Responsive	Not Rated	Not published
Overall	Not Rated	Not published
Caring	Not Rated	Not published
Safe	Not Rated	Not published

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Homecare Well-led	Good	28 July 2025
Homecare Effective	Good	28 July 2025
Homecare Overall	Good	28 July 2025
Homecare Safe	Good	28 July 2025
Homecare Caring	Good	28 July 2025
Homecare Responsive	Good	28 July 2025