GP practices · Cheshire East
Vernova Healthcare - Waters Green Medical Centre
Sunderland Street, Macclesfield, Cheshire, SK11 6JL
Active source record
MAKE YOUR VISIT EASIER
Contact, travel and your visit
Plan around the exact appointment location. The registered address can differ from the entrance or department you need.
Contact the service
01625264095Website and contact optionsNo verified public email address is included in this directory record. Use the service’s published contact route.
Opening and appointment times
Confirm today’s hours directly. Reception, telephone and individual clinic hours can differ.
Check current timesAccessibility and facilities
Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.
Ask about access arrangementsNearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.
Nearby transport stops
- Railway StationBus stop · Stop AAbout 100 m in a straight line
- Macclesfield Rail StationRail station entrance · Main EntranceAbout 100 m in a straight line
- Railway StationBus stop · Stop BAbout 200 m in a straight line
- Bus StationBus station · Bay 4About 200 m in a straight line
Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.
DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.
Mapped parking nearby
- Car Park 2Mapped car parkAbout 100 m in a straight line
- Car Park 1Mapped car parkAbout 200 m in a straight line
- Duke Street Car ParkMapped car parkAbout 300 m in a straight line
These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.
© OpenStreetMap contributors · 9 September 2026 · ODbL. Data and coverage.
What to expect and prepare
General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.
Questions about visiting Vernova Healthcare - Waters Green Medical Centre
What are the opening times?
Verified opening hours are not included in this directory record. Check the service’s website or call 01625264095 before travelling. Telephone access and appointment hours may differ from reception hours.
Can I register with this practice?
A directory entry does not confirm that the practice accepts new patients or that your address is in its catchment. Ask the practice about registration and the services you need.
Can I park here, and is there accessible parking?
Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.
How can I arrange help with access or communication?
Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.
What can I learn about Vernova Healthcare - Waters Green Medical Centre?
The recorded overall CQC rating is “Good”, dated 7 March 2023. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.
UNDERSTAND YOUR OPTIONS
Care and access: the published picture
Start with the topics that matter to you. Each card explains one published measure; the date and reporting group show what it covers.
Getting through by phone
Recorded phone activity helps explain past contact patterns. It is separate from patients’ opinions about calling.
July 2026 GP practice
Answered calls waiting over 5 minutes
0%0% was reported for “Answered calls waiting over 5 minutes”. Of calls that were answered, this share waited longer than five minutes. Calls never answered are excluded.
Definition and source
Published measure: Answered calls with a wait longer than five minutes
The calculation uses a denominator of 987; see the source for the eligible group.
Among answered calls only; excludes calls not answered. A supplier reporting correction affects comparisons before June 2026.
Cloud-based telephony in general practice · Coverage and method
July 2026 GP practice
Incoming calls recorded as answered
67.5%67.5% was reported for “Incoming calls recorded as answered”. The phone system marked this share of incoming calls as answered. Menus, callbacks and missed calls are separate categories.
Definition and source
Published measure: Inbound calls recorded as answered
The calculation uses a denominator of 1,463; see the source for the eligible group.
Publisher proportion. Calls ending during automated menus and callback requests have separate categories. Not a live queue or complete account of access.
Cloud-based telephony in general practice · Coverage and method
July 2026 GP practice
Incoming calls recorded as missed
2%2% was reported for “Incoming calls recorded as missed”. The phone system marked this share of incoming calls as missed. This does not count individual patients or measure today’s queue.
Definition and source
Published measure: Inbound calls recorded as missed
The calculation uses a denominator of 1,463; see the source for the eligible group.
Publisher proportion. Calls ending during automated menus and callback requests have separate categories. Not a live queue or complete account of access.
Cloud-based telephony in general practice · Coverage and method
Explore 3 additional measures
July 2026 GP practice
Recorded answered calls
987 calls987 calls was reported for “Recorded answered calls”. Historical phone-system activity; shared accounts that cannot be assigned to one practice are excluded.
Definition and source
Published measure: Recorded answered calls
Historical phone-system activity; shared accounts that cannot be assigned to one practice are excluded. Supplier recording and coverage vary.
Cloud-based telephony in general practice · Coverage and method
July 2026 GP practice
Recorded inbound calls
1,463 calls1,463 calls was reported for “Recorded inbound calls”. Historical phone-system activity; shared accounts that cannot be assigned to one practice are excluded.
Definition and source
Published measure: Recorded inbound calls
Historical phone-system activity; shared accounts that cannot be assigned to one practice are excluded. Supplier recording and coverage vary.
Cloud-based telephony in general practice · Coverage and method
July 2026 GP practice
Recorded missed calls
29 calls29 calls was reported for “Recorded missed calls”. Historical phone-system activity; shared accounts that cannot be assigned to one practice are excluded.
Definition and source
Published measure: Recorded missed calls
Historical phone-system activity; shared accounts that cannot be assigned to one practice are excluded. Supplier recording and coverage vary.
Cloud-based telephony in general practice · Coverage and method
Appointment activity
These figures describe appointments recorded in the reporting month, including planned appointments and different staff roles.
July 2026 GP practice
Appointments booked for the same day
11.9%11.9% was reported for “Appointments booked for the same day”. This share of recorded appointments was booked on the day it took place. It does not show the chance of getting a same-day appointment now.
Definition and source
Published measure: Appointments booked for the same day
The calculation uses a denominator of 695; see the source for the eligible group.
Booking-to-appointment interval, not the time spent trying to obtain an appointment. Includes all recorded appointments in the denominator.
July 2026 GP practice
Recorded appointments
695 appointments695 appointments was reported for “Recorded appointments”. Appointment-book activity; recording practices and coverage vary.
Definition and source
Published measure: Recorded appointments
Appointment-book activity; recording practices and coverage vary. This is not a count of all requests for care.
July 2026 GP practice
Face-to-face appointments
323 appointments323 appointments was reported for “Face-to-face appointments”. Recorded appointment-book activity.
Definition and source
Published measure: Face-to-face appointments
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
Explore 11 additional measures
July 2026 GP practice
Recorded appointments per 1,000 registered patients
99,285.7 per 1,000 patients99,285.7 per 1,000 patients was reported for “Recorded appointments per 1,000 registered patients”. Publisher rate using its matched registered list.
Definition and source
Published measure: Recorded appointments per 1,000 registered patients
The calculation uses a denominator of 7; see the source for the eligible group.
Publisher rate using its matched registered list. Differences can reflect recording and practice circumstances.
July 2026 GP practice
Appointments with unknown attendance status
42 appointments42 appointments was reported for “Appointments with unknown attendance status”. Recorded appointment-book activity.
Definition and source
Published measure: Appointments with unknown attendance status
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Appointments recorded as attended
624 appointments624 appointments was reported for “Appointments recorded as attended”. Recorded appointment-book activity.
Definition and source
Published measure: Appointments recorded as attended
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Appointments with unknown booking interval
0%0% was reported for “Appointments with unknown booking interval”. Data-quality context for the booking interval measures.
Definition and source
Published measure: Appointments with unknown booking interval
The calculation uses a denominator of 695; see the source for the eligible group.
Data-quality context for the booking interval measures.
July 2026 GP practice
Appointments recorded with a GP
39 appointments39 appointments was reported for “Appointments recorded with a GP”. Recorded appointment-book activity.
Definition and source
Published measure: Appointments recorded with a GP
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Home-visit appointments
0 appointments0 appointments was reported for “Home-visit appointments”. Recorded appointment-book activity.
Definition and source
Published measure: Home-visit appointments
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Appointments recorded as not attended
29 appointments29 appointments was reported for “Appointments recorded as not attended”. Recorded appointment-book activity.
Definition and source
Published measure: Appointments recorded as not attended
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Appointments recorded with other practice staff
645 appointments645 appointments was reported for “Appointments recorded with other practice staff”. Recorded appointment-book activity.
Definition and source
Published measure: Appointments recorded with other practice staff
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Appointments booked over 28 days ahead
14.7%14.7% was reported for “Appointments booked over 28 days ahead”. Some appointments are deliberately planned in advance. This figure cannot distinguish planned follow-ups from difficulty getting an appointment.
Definition and source
Published measure: Appointments booked more than 28 days ahead
The calculation uses a denominator of 695; see the source for the eligible group.
May include planned reviews and patient choice; not a direct unmet-demand measure.
July 2026 GP practice
Telephone appointments
370 appointments370 appointments was reported for “Telephone appointments”. Recorded appointment-book activity.
Definition and source
Published measure: Telephone appointments
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
July 2026 GP practice
Video or online appointments
0 appointments0 appointments was reported for “Video or online appointments”. Recorded appointment-book activity.
Definition and source
Published measure: Video or online appointments
Recorded appointment-book activity. Unknown or booked status must not be assumed to mean attended.
Online requests
Recorded use of the practice’s online request system.
July 2026 GP practice
Online requests recorded
0 submissions0 submissions was reported for “Online requests recorded”. Requests submitted online during this period. A submission is not necessarily an appointment or a unique patient.
Definition and source
Published measure: Recorded online submissions
Requests submitted, not completed consultations or resolved problems. Summed across the practice’s reported supplier rows; non-participating practices and incomplete components remain missing.
Online consultations in general practice · Coverage and method
July 2026 GP practice
Online submissions recorded as clinical
0 submissions0 submissions was reported for “Online submissions recorded as clinical”. Requests submitted, not completed consultations or resolved problems.
Definition and source
Published measure: Online submissions recorded as clinical
Requests submitted, not completed consultations or resolved problems. Summed across the practice’s reported supplier rows; non-participating practices and incomplete components remain missing.
Online consultations in general practice · Coverage and method
July 2026 GP practice
Online submissions recorded as administrative
0 submissions0 submissions was reported for “Online submissions recorded as administrative”. Requests submitted, not completed consultations or resolved problems.
Definition and source
Published measure: Online submissions recorded as administrative
Requests submitted, not completed consultations or resolved problems. Summed across the practice’s reported supplier rows; non-participating practices and incomplete components remain missing.
Online consultations in general practice · Coverage and method
Explore 1 additional measures
July 2026 GP practice
Online submissions with other or unknown type
0 submissions0 submissions was reported for “Online submissions with other or unknown type”. Requests submitted, not completed consultations or resolved problems.
Definition and source
Published measure: Online submissions with other or unknown type
Requests submitted, not completed consultations or resolved problems. Summed across the practice’s reported supplier rows; non-participating practices and incomplete components remain missing.
Online consultations in general practice · Coverage and method
Registered patient population
The number and age mix of people registered at the practice.
2026-08-01 GP practice
People registered here
8 people8 people was reported for “People registered here”. The practice’s registered patient list for this reporting period. A larger list does not by itself mean poorer access.
Definition and source
Published measure: Registered patients
Registered patient list, not the resident population or a limit on registration.
2026-08-01 GP registered list
Registered patients aged 0–4
0 people0 people was reported for “Registered patients aged 0–4”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 0–4
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 10–14
0 people0 people was reported for “Registered patients aged 10–14”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 10–14
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
Explore 18 additional measures
2026-08-01 GP registered list
Registered patients aged 15–19
0 people0 people was reported for “Registered patients aged 15–19”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 15–19
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 20–24
0 people0 people was reported for “Registered patients aged 20–24”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 20–24
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 25–29
1 people1 people was reported for “Registered patients aged 25–29”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 25–29
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 30–34
1 people1 people was reported for “Registered patients aged 30–34”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 30–34
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 35–39
2 people2 people was reported for “Registered patients aged 35–39”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 35–39
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 40–44
1 people1 people was reported for “Registered patients aged 40–44”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 40–44
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 45–49
0 people0 people was reported for “Registered patients aged 45–49”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 45–49
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 5–9
0 people0 people was reported for “Registered patients aged 5–9”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 5–9
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 50–54
2 people2 people was reported for “Registered patients aged 50–54”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 50–54
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 55–59
1 people1 people was reported for “Registered patients aged 55–59”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 55–59
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 60–64
0 people0 people was reported for “Registered patients aged 60–64”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 60–64
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 65–69
0 people0 people was reported for “Registered patients aged 65–69”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 65–69
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 70–74
0 people0 people was reported for “Registered patients aged 70–74”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 70–74
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 75–79
0 people0 people was reported for “Registered patients aged 75–79”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 75–79
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 80–84
0 people0 people was reported for “Registered patients aged 80–84”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 80–84
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 85–89
0 people0 people was reported for “Registered patients aged 85–89”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 85–89
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 90–94
0 people0 people was reported for “Registered patients aged 90–94”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 90–94
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
2026-08-01 GP registered list
Registered patients aged 95+
0 people0 people was reported for “Registered patients aged 95+”. Published five-year age group, summing the female and male source rows.
Definition and source
Published measure: Registered patients aged 95+
Published five-year age group, summing the female and male source rows. Registered patients may live outside the practice’s local area.
About this service
- Recorded care types
- GP practices
- Local authority area
- Cheshire East
- Funding information
- NHS organisation — confirm the service’s funding
- Registered provider
- Vernova Healthcare Community Interest Company
- Telephone in source record
- 01625264095
- NHS organisation code
- Y02045
- CQC identifier
- 1-147083683
Registered specialisms
- Services for everyone
These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.
CQC inspection evidence
Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.
| Assessment | Rating | Published |
|---|---|---|
| Well-led | Outstanding | 7 March 2023 |
| Safe | Good | 7 March 2023 |
| Effective | Good | 7 March 2023 |
| Caring | Good | 7 March 2023 |
| Responsive | Good | 7 March 2023 |
| Overall | Good | 7 March 2023 |
Prescribing and registration context
Use prescribing patterns with clinical and population context. A nearby practice is not proof of catchment eligibility or current registration availability.
Understand GP prescribing, catchments and the practice measuresHow the published figures vary across practices
See this practice alongside an unweighted distribution of available values. The middle half is the range between the 25th and 75th percentiles; a higher value is not automatically better.
July 2026
Incoming calls recorded as answered
- This practice
- 67.5%
- Group median
- 64%
England practices with a matched registered-patient source · 4,953 practices with comparable data. The median is the middle practice value, not an average patient result.
July 2026
Appointments booked for the same day
- This practice
- 11.9%
- Group median
- 42.2%
England practices with a matched registered-patient source · 6,083 practices with comparable data. The median is the middle practice value, not an average patient result.
2026-08-01
People registered here
- This practice
- 8 people
- Group median
- 8,806 people
England practices with a matched registered-patient source · 6,102 practices with comparable data. The median is the middle practice value, not an average patient result.
England practices with a matched registered-patient source · 6,102 practices
| Measure and period | This practice | Group median | Middle half of values | Coverage |
|---|---|---|---|---|
| Appointments booked for the same day 2026-07 | 11.9% | 42.2% | 33.9%–51.6% | 6,083 available 19 without a comparable value |
| Registered patients 2026-08-01 | 8 people | 8,806 people | 5,881.3 people–12,701.3 people | 6,102 available 0 without a comparable value |
| Inbound calls recorded as answered 2026-07 | 67.5% | 64% | 54.3%–71.8% | 4,953 available 1,149 without a comparable value |
Same primary care network: Macclesfield PCN · 7 practices
| Measure and period | This practice | Group median | Middle half of values | Coverage |
|---|---|---|---|---|
| Appointments booked for the same day 2026-07 | 11.9% | 45.4% | 42.1%–51.7% | 7 available 0 without a comparable value |
| Registered patients 2026-08-01 | 8 people | 10,325 people | 6,320.5 people–12,504.5 people | 7 available 0 without a comparable value |
| Inbound calls recorded as answered 2026-07 | 67.5% | 72.4% | 68%–77.4% | 7 available 0 without a comparable value |
Fewer than 5,000 registered patients (2026-08-01) · 1,065 practices
| Measure and period | This practice | Group median | Middle half of values | Coverage |
|---|---|---|---|---|
| Appointments booked for the same day 2026-07 | 11.9% | 40.5% | 31.9%–50.6% | 1,048 available 17 without a comparable value |
| Registered patients 2026-08-01 | 8 people | 3,756 people | 2,930 people–4,426 people | 1,065 available 0 without a comparable value |
| Inbound calls recorded as answered 2026-07 | 67.5% | 71.4% | 63.6%–77.4% | 800 available 265 without a comparable value |
How these comparison groups are calculated
Unweighted distribution of matched practice values in this release. Each practice contributes once. The practice being viewed remains in its group. Groups are descriptive, not adjusted for case mix, deprivation or survey uncertainty. A practice median is different from an official national patient-weighted statistic. Quartiles use linear interpolation. At least five available practice values are required. Period, source, unit and published cohort must match exactly.
Similar list size and network membership do not establish similar patient needs. Read the individual source definitions and published survey confidence intervals before drawing conclusions.
Regulated activities
- Diagnostic and screening procedures
- Surgical procedures
- Treatment of disease, disorder or injury
Connected organisations and services
- Macclesfield PCNPCN member
- Vernova Healthcare Community Interest CompanyRegistered provider
- NHS Cheshire and Merseyside Integrated Care BoardIntegrated care board (August 2026 mapping)
Sources and coverage
- Care Quality Commission registerDirectory: 9 September 2026; detailed register: 1 September 2026 · Retrieved 10 September 2026
- Organisation Data ServiceCurrent ODS reference export · Retrieved 10 September 2026
- Patients registered at a GP practice2026-08-01 · Retrieved 10 September 2026
Joined using the published practice ODS code.
- Appointments in general practice2026-07 · Retrieved 10 September 2026
Joined using the published practice ODS code.
- Cloud-based telephony in general practice2026-07 · Retrieved 10 September 2026
Joined using the published practice ODS code.
- Online consultations in general practice2026-07 · Retrieved 10 September 2026
Joined using the published practice ODS code.
- Patients registered at a GP practice2026-08-01 · Retrieved 10 September 2026
Joined using the published practice ODS code.
Source changes may take time to appear here. Suggest a correction · Represent this provider
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