Community and therapy services · Croydon

Lilias Gillies House

169 Tollers Lane, Coulsdon, Surrey, CR5 1BJ

CQC: Requires improvementActive source record

Official source record

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Contact, travel and your visit

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Address

169 Tollers LaneCoulsdonSurreyCR5 1BJ

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Contact the service

01737668112 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Accessibility and facilities

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Driving directions Public transport route Walking directions

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Nearby transport stops

Lacey Green / Goodenough WayBus stop · ->WAbout under 100 m in a straight line
Lacey Green / Ellis RoadBus stop · ->EAbout under 100 m in a straight line
Taunton LaneBus stop · Stop AAbout 100 m in a straight line
Coulsdon SouthRail station entrance · EntranceAbout 2.0 km in a straight line
Coulsdon TownRail station entrance · EntranceAbout 2.6 km in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Happy Valley Car ParkMapped car parkAbout 800 m in a straight line
Wattenden ArmsMapped car parkAbout 1.5 km in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Lilias Gillies House

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01737668112 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Lilias Gillies House?

The recorded overall CQC rating is “Requires improvement”, dated 14 August 2026. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Community and therapy services
Local authority area: Croydon
Funding information: Confirm directly with the provider
Registered provider: Community Housing and Therapy
Telephone in source record: 01737668112
NHS organisation code: VM3H4
CQC identifier: 1-524233225

Registered specialisms

Caring for adults under 65 yrs
Mental health conditions
Caring for adults over 65 yrs

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Safe	Requires improvement	14 August 2026
Effective	Requires improvement	14 August 2026
Caring	Good	14 August 2026
Responsive	Good	14 August 2026
Well-led	Requires improvement	14 August 2026
Overall	Requires improvement	14 August 2026

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Community-based mental health services for adults of working age Caring	Good	14 August 2026
Community-based mental health services for adults of working age Responsive	Good	14 August 2026
Community-based mental health services for adults of working age Safe	Requires improvement	14 August 2026
Community-based mental health services for adults of working age Well-led	Requires improvement	14 August 2026
Community-based mental health services for adults of working age Overall	Requires improvement	14 August 2026
Community-based mental health services for adults of working age Effective	Requires improvement	14 August 2026