Community and therapy services · East Hertfordshire

Hertfordshire & Essex Hospital

Haymeads Lane, Bishops Stortford, Hertfordshire, CM23 5JH

CQC: no overall rating shownActive source record

Visit provider website Official source record

MAKE YOUR VISIT EASIER

Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

Haymeads LaneBishops StortfordHertfordshireCM23 5JH

Find on a map

Contact the service

01279827231 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

Confirm today’s hours directly. Reception, telephone and individual clinic hours can differ.

Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Herts & Essex Hospital GroundsBus stop · adjacent toAbout 100 m in a straight line
Sports ClubBus stop · oppositeAbout 300 m in a straight line
Highfield AvenueBus stop · N-boundAbout 300 m in a straight line
Bishop's Stortford Rail StationRail station entrance · side entranceAbout 600 m in a straight line
Bishops Stortford Rail StationRail stationAbout 700 m in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Car Park AMapped car parkAbout 100 m in a straight line
Crown TerraceMapped car parkAbout 700 m in a straight line
Bishop's Stortford Station Car ParkMapped car parkAbout 800 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

Published parking and facility figures

Historical hospital reporting. These figures do not establish current parking tariffs or available spaces.

2024/25 hospital site

Reported designated disabled parking spaces

18 spaces

18 spaces was reported for “Reported designated disabled parking spaces”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported designated disabled parking spaces

Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HERTFORDSHIRE & ESSEX HOSPITAL (RY409); HERTFORDSHIRE COMMUNITY NHS TRUST. Parking totals include patients, visitors and staff. EV points can include fleet-only facilities. Leased/shared sites may report zero where no spaces are specifically allocated. Verify current visitor access, concessions and charges with the hospital.

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Historical average hourly visitor parking charge

0 GBP per hour

0 GBP per hour was reported for “Historical average hourly visitor parking charge”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Historical average hourly visitor parking charge

Estates Returns Information Collection · Coverage and method

Explore 1 additional measures

2024/25 hospital site

Reported parking spaces, all users

244 spaces

244 spaces was reported for “Reported parking spaces, all users”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported parking spaces, all users

Estates Returns Information Collection · Coverage and method

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

Tick off questions as you prepare. Your ticks stay on this page and are cleared when you leave or reload.

General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Hertfordshire & Essex Hospital

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01279827231 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Hertfordshire & Essex Hospital?

No overall CQC rating is available on this profile. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details Patient experience and access figures

UNDERSTAND YOUR OPTIONS

Care and access: the published picture

Start with the topics that matter to you. Each card explains one published measure; the date and reporting group show what it covers.

Hospital environment: PLACE assessments

Assessments of the hospital environment, separate from clinical outcomes.

2025 hospital site

Cleanliness assessment

100%

100% was reported for “Cleanliness assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Cleanliness assessment

2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit. Assessments involve staff and patient assessors and include judgement. Participation is voluntary and coverage differs. Check present-day facilities directly before travelling. Site assessment; do not substitute the parent organisation score.

PLACE: hospital environment assessments · Coverage and method

2025 hospital site

Combined Food assessment

91.3%

91.3% was reported for “Combined Food assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Combined Food assessment

PLACE: hospital environment assessments · Coverage and method

2025 hospital site

Condition Appearance and Maintenance assessment

95.1%

95.1% was reported for “Condition Appearance and Maintenance assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Condition Appearance and Maintenance assessment

PLACE: hospital environment assessments · Coverage and method

Explore 5 additional measures

2025 hospital site

Dementia assessment

86.9%

86.9% was reported for “Dementia assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Dementia assessment

PLACE: hospital environment assessments · Coverage and method

2025 hospital site

Disability assessment

88.3%

88.3% was reported for “Disability assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Disability assessment

PLACE: hospital environment assessments · Coverage and method

2025 hospital site

Organisation Food assessment

97.3%

97.3% was reported for “Organisation Food assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Organisation Food assessment

PLACE: hospital environment assessments · Coverage and method

2025 hospital site

Privacy, Dignity and Wellbeing assessment

86%

86% was reported for “Privacy, Dignity and Wellbeing assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Privacy, Dignity and Wellbeing assessment

PLACE: hospital environment assessments · Coverage and method

2025 hospital site

Ward Food assessment

85.4%

85.4% was reported for “Ward Food assessment”. 2025 patient-led assessment of the non-clinical environment; not a clinical outcome or a current accessibility audit.

Definition and source

Published measure: Ward Food assessment

PLACE: hospital environment assessments · Coverage and method

For your decision Check the facilities and access arrangements relevant to your visit.

Hospital estate, parking and facilities

Reported estate and practical facilities information for this hospital site.

2024/25 hospital site

Reported designated disabled parking spaces

18 spaces

18 spaces was reported for “Reported designated disabled parking spaces”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported designated disabled parking spaces

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Reported electric vehicle charging points

0 points

0 points was reported for “Reported electric vehicle charging points”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported electric vehicle charging points

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Reported gross internal floor area

2,451 m²

2,451 m² was reported for “Reported gross internal floor area”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported gross internal floor area

Estates Returns Information Collection · Coverage and method

Explore 9 additional measures

2024/25 hospital site

Estimated high-risk maintenance backlog

Not applicable

This measure does not apply to this record.

Definition and source

Published measure: Estimated high-risk maintenance backlog

Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HERTFORDSHIRE & ESSEX HOSPITAL (RY409); HERTFORDSHIRE COMMUNITY NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Historical average hourly visitor parking charge

0 GBP per hour

0 GBP per hour was reported for “Historical average hourly visitor parking charge”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Historical average hourly visitor parking charge

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Reported isolation rooms

0 rooms

0 rooms was reported for “Reported isolation rooms”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported isolation rooms

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Estimated low-risk maintenance backlog

Not applicable

This measure does not apply to this record.

Definition and source

Published measure: Estimated low-risk maintenance backlog

Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HERTFORDSHIRE & ESSEX HOSPITAL (RY409); HERTFORDSHIRE COMMUNITY NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Estimated moderate-risk maintenance backlog

Not applicable

This measure does not apply to this record.

Definition and source

Published measure: Estimated moderate-risk maintenance backlog

Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HERTFORDSHIRE & ESSEX HOSPITAL (RY409); HERTFORDSHIRE COMMUNITY NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Reported parking spaces, all users

244 spaces

244 spaces was reported for “Reported parking spaces, all users”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Reported parking spaces, all users

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Estimated significant-risk maintenance backlog

Not applicable

This measure does not apply to this record.

Definition and source

Published measure: Estimated significant-risk maintenance backlog

Trust-submitted estate return for 1 April 2024–31 March 2025. Historic reporting, not live availability, a clinical quality score or a booking quote. Source unit: HERTFORDSHIRE & ESSEX HOSPITAL (RY409); HERTFORDSHIRE COMMUNITY NHS TRUST. Estimated investment to restore the estate to the specified condition, grouped by risk. Definitions, coverage and valuation methods vary; this is not expenditure already incurred or a measure of individual patient risk.

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Single patient bedrooms with en-suite facilities

3 rooms

3 rooms was reported for “Single patient bedrooms with en-suite facilities”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Single patient bedrooms with en-suite facilities

Estates Returns Information Collection · Coverage and method

2024/25 hospital site

Single patient bedrooms without en-suite facilities

0 rooms

0 rooms was reported for “Single patient bedrooms without en-suite facilities”. Trust-submitted estate return for 1 April 2024–31 March 2025.

Definition and source

Published measure: Single patient bedrooms without en-suite facilities

Estates Returns Information Collection · Coverage and method

For your decision Confirm today’s parking charges, entrances and facilities with the hospital before travelling.

About this service

Recorded care types: Community and therapy services
Local authority area: East Hertfordshire
Funding information: NHS organisation — confirm the service’s funding
Registered provider: Hertfordshire Community NHS Trust
Telephone in source record: 01279827231
NHS organisation code: RY409
CQC identifier: RY409

Registered specialisms

Caring for adults under 65 yrs
Caring for adults over 65 yrs

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

No rating details are present for this record in the published ratings extract. This is not a negative rating. Follow the official record for any newer reports or information.

Regulated activities

Treatment of disease, disorder or injury

Connected organisations and services

Hertfordshire Community NHS TrustRegistered provider

Sources and coverage

Care Quality Commission registerDirectory: 9 September 2026; detailed register: 1 September 2026 · Retrieved 10 September 2026
PLACE: hospital environment assessments2025 · Retrieved 10 September 2026
Joined using the official reporting organisation code. Measures keep their source reporting level.
Estates Returns Information Collection2024/25 · Retrieved 10 September 2026
Joined using the official reporting organisation code. Measures keep their source reporting level.