Care homes · Medway

Welcome House - Nickleby Lodge

32 The Close, Rochester, Kent, ME1 1SD

CQC: Requires improvementActive source record

Visit provider website Official source record

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Contact, travel and your visit

Plan around the exact appointment location. The registered address can differ from the entrance or department you need.

Address

32 The CloseRochesterKentME1 1SD

Find on a map

Contact the service

01634843372 Website and contact options

No verified public email address is included in this directory record. Use the service’s published contact route.

Opening and appointment times

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Check current times

Accessibility and facilities

Check step-free access, accessible toilets, hearing support, interpreters and any help you need before travelling.

Ask about access arrangements

Driving directions Public transport route Walking directions

Nearby places use the directory’s map reference point, which may be a postcode centre. Distances are approximate straight lines, not walking routes. Check the entrance, route and current arrangements.

Nearby transport stops

Watts AvenueBus stop · adjacent toAbout 100 m in a straight line
Roebuck RoadBus stop · N-boundAbout 200 m in a straight line
Longley RoadBus stop · adjacent toAbout 200 m in a straight line
Rochester Rail StationRail station entrance · entranceAbout 900 m in a straight line
Chatham Rail StationRail station entrance · EntranceAbout 1.4 km in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

High Street Car ParkMapped car parkAbout 600 m in a straight line
Blue Boar Lane Car ParkMapped car parkAbout 800 m in a straight line
Boley Hill Car ParkMapped car parkAbout 800 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Welcome House - Nickleby Lodge

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 01634843372 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Welcome House - Nickleby Lodge?

The recorded overall CQC rating is “Requires improvement”, dated 30 March 2026. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Care homes
Local authority area: Medway
Funding information: Confirm directly with the provider
Registered provider: Toqeer Aslam
Registered bed capacity: 10 beds (not vacancies)
Telephone in source record: 01634843372
NHS organisation code: VL4JF
CQC identifier: 1-125730516

Registered specialisms

Mental health conditions

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Caring	Requires improvement	30 March 2026
Responsive	Requires improvement	30 March 2026
Safe	Inadequate	30 March 2026
Effective	Requires improvement	30 March 2026
Well-led	Requires improvement	30 March 2026
Overall	Requires improvement	30 March 2026

Ratings for specific services and population groups (6)

Assessment	Rating	Published
Care Homes Safe	Inadequate	30 March 2026
Care Homes Caring	Requires improvement	30 March 2026
Care Homes Responsive	Requires improvement	30 March 2026
Care Homes Effective	Requires improvement	30 March 2026
Care Homes Overall	Requires improvement	30 March 2026
Care Homes Well-led	Requires improvement	30 March 2026