Care homes · Ealing

Chaston House Care Home

11 Acacia Road, Acton, London, W3 6HD

CQC: Requires improvementActive source record

Official source record

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Contact, travel and your visit

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Address

11 Acacia RoadActonLondonW3 6HD

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Contact the service

02089923208 Website and contact options

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Opening and appointment times

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Accessibility and facilities

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Driving directions Public transport route Walking directions

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Nearby transport stops

Acacia Road ActonBus stop · ->NAbout 200 m in a straight line
Acacia Road ActonBus stop · ->SAbout 200 m in a straight line
Faraday RoadBus stop · ->SAbout 200 m in a straight line
Acton Main Line StationRail station entrance · EntranceAbout 400 m in a straight line
Acton Central StationRail station entrance · EntranceAbout 600 m in a straight line

Bus stops within 1 km; rail and other access points within 3 km. A listed stop does not confirm a current timetable.

DfT NaPTAN · downloaded 10 September 2026 · Open Government Licence.

Mapped parking nearby

Salisbury Street Car ParkMapped car parkAbout 800 m in a straight line

These are nearby mapped car parks, not confirmed visitor parking for this service. Check access restrictions, charges, hours and Blue Badge arrangements with the operator.

What to expect and prepare

0 of 4 checked

Confirm the visit: check the exact building, department, time and whether a referral or appointment is needed.
Bring the information requested: appointment details, questions and anything listed in the service’s preparation instructions.
Arrange support ahead of time: ask about accessibility, interpretation or bringing someone with you.
Leave time for the journey: check the route, parking restrictions and the correct entrance.

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General planning guidance; your service’s instructions take priority. NHS hospital visit guidance · Travel and access checklist.

Questions about visiting Chaston House Care Home

What are the opening times?

Verified opening hours are not included in this directory record. Check the service’s website or call 02089923208 before travelling. Telephone access and appointment hours may differ from reception hours.

Do I need an appointment or referral?

Contact the service to confirm the booking or referral route for the exact care you need. Published activity and waiting figures do not show current appointment availability.

Can I park here, and is there accessible parking?

Check the service’s current parking instructions. Nearby map listings are separate from on-site visitor parking; neither a map entry nor historical parking figures confirm a space, price or Blue Badge concession today.

How can I arrange help with access or communication?

Contact the service before your visit and explain the help you need. Ask about the exact entrance, step-free routes, toilets, hearing support or interpretation; facilities are not inferred from the type of service.

What can I learn about Chaston House Care Home?

The recorded overall CQC rating is “Requires improvement”, dated 21 August 2024. Use the contact and visiting details above to check the service you need, then compare the dated evidence below.

Registration and inspection details

About this service

Recorded care types: Care homes
Local authority area: Ealing
Funding information: Confirm directly with the provider
Registered provider: Chaston House Ltd
Registered bed capacity: 11 beds (not vacancies)
Telephone in source record: 02089923208
NHS organisation code: VM1HC
CQC identifier: 1-692233405

Registered specialisms

Dementia
Caring for adults over 65 yrs

These are specialisms in the regulatory record. They do not confirm that a particular treatment, assessment or place is currently available.

CQC inspection evidence

Keep the publication date and assessed service in view. Ratings are reproduced as categories; they are not averaged into a score.

Assessment	Rating	Published
Responsive	Good	21 August 2024
Well-led	Requires improvement	21 August 2024
Safe	Requires improvement	21 August 2024
Overall	Requires improvement	21 August 2024
Effective	Good	28 June 2022
Caring	Good	21 August 2024

Ratings for specific services and population groups (5)

Assessment	Rating	Published
Care Homes Responsive	Good	21 August 2024
Care Homes Caring	Good	21 August 2024
Care Homes Safe	Requires improvement	21 August 2024
Care Homes Overall	Requires improvement	21 August 2024
Care Homes Well-led	Requires improvement	21 August 2024